Our general terms and conditions apply to all our deliveries. Index:Article 1 – DefinitionsArticle 2 – Identity of the entrepreneurArticle 3 – ApplicabilityArticle 4 – The offerArticle 5 – The agreementArticle 6 – Right of withdrawalArticle 7 – Costs in case of withdrawalArticle 8 – Exclusion of right of withdrawalArticle 9 – The priceArticle 10 – Conformity and warrantyArticle 11 – Delivery and implementationArticle 12 – Duration transaction: duration, cancellation and extensionArticle 13 – PaymentArticle 14 – Complaints procedureArticle 15 – DisputesArticle 16 – Additional ordeviating provisions Article 1 – DefinitionsIn these conditions thefollowing terms have the following meanings: 1. Reflection period: theperiod within which the consumer can make use of his right of withdrawal;2. Consumer: thenatural person who does not act in the exercise of a profession or business andwho enters into a distance contract with the entrepreneur;3. Day: calendarday;4. Duration transaction: adistance contract with regard to a series of products and / or services, thedelivery and / or purchase obligation of which is spread over time;5. Durable medium: anymeans that enables the consumer or entrepreneur to store information that isaddressed to him personally in a way that enables future consultation andunaltered reproduction of the stored information.6. Right of withdrawal: thepossibility for the consumer to cancel the distance contract within thecooling-off period;7. Model form: themodel withdrawal form that the entrepreneur makes available that a consumer canfill in if he wants to make use of his right of withdrawal.8. Entrepreneur: thenatural or legal person who offers products and / or services to consumers froma distance;9. Distance contract: anagreement whereby, in the context of a system organized by the entrepreneur fordistance sales of products and / or services, up to and including theconclusion of the agreement, only one or more techniques for distancecommunication are used;10. Technology for distancecommunication: means that can be used to conclude an agreement, withoutthe consumer and entrepreneur being together in the same space at the sametime.11. General Terms andConditions: the present General Terms and Conditions of theentrepreneur. Article 2 – Identity of theentrepreneurName: Merchwithbounce
Address: Travertijnstraat 12, GRONINGEN, NL 9743SZ (no visiting address) Email address: firstname.lastname@example.org Chamber of Commerce number: 68095945VAT identification number: NL002365087B67 Article 3 – Applicability1. These general terms andconditions apply to every offer from the entrepreneur and to every distancecontract and orders between entrepreneur and consumer.2. Before the distancecontract is concluded, the text of these general terms and conditions will bemade available to the consumer. If this is not reasonably possible, before thedistance contract is concluded, it will be indicated that the general terms andconditions can be viewed at the entrepreneur and that they will be sent free ofcharge as soon as possible at the request of the consumer.3. If the distance contractis concluded electronically, by way of derogation from the previous paragraphand before the distance contract is concluded, the text of these general termsand conditions can be made available to the consumer electronically in such away that the consumer can can be easily stored on a durable data carrier. Ifthis is not reasonably possible, before the distance contract is concluded, itwill be indicated where the general terms and conditions can be inspected electronicallyand that they will be sent free of charge electronically or otherwise at therequest of the consumer.4. In the event that specificproduct or service conditions apply in addition to these general terms andconditions, the second and third paragraphs apply mutatis mutandis and theconsumer can always rely on the applicable provision that is most favorable tohim in the event of conflicting general terms and conditions. is.5. If one or more provisionsin these general terms and conditions are at any time wholly or partially nulland void or destroyed, the agreement and these terms and conditions will remainin force and the relevant provision will be immediately replaced in mutualconsultation by a provision that the purport from the original as closely aspossible.6. Situations that are notregulated in these general terms and conditions must be assessed “in thespirit” of these general terms and conditions.7. Uncertainties about theexplanation or content of one or more provisions of our terms and conditionsshould be explained “in the spirit” of these general terms andconditions. Article 4 – The offer1. If an offer has a limitedperiod of validity or is made subject to conditions, this will be explicitlystated in the offer.2. The offer is withoutobligation. The entrepreneur is entitled to change and adapt the offer.3. The offer contains acomplete and accurate description of the products and / or services offered.The description is sufficiently detailed to enable the consumer to make aproper assessment of the offer. If the entrepreneur uses images, these are atrue representation of the products and / or services offered. Obvious mistakesor errors in the offer are not binding for the entrepreneur.4. All images, specificationsand information in the offer are indicative and cannot give rise tocompensation or termination of the agreement.5. Images for products are atrue representation of the products offered. The entrepreneur cannot guaranteethat the displayed colors exactly match the real colors of the products.6. Each offer contains suchinformation that it is clear to the consumer what rights and obligations areattached to accepting the offer. This concerns in itspecial: the price including taxes; the possible costs of shipping; the way in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal applies; the method of payment, delivery and implementation of the agreement; the term for accepting the offer, or the term within which the entrepreneur guarantees the price; the level of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used; whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer; the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it any other languages in which, in addition to Dutch, the agreement can be concluded; the behavioral codes to which the entrepreneur is subject and the way in which the consumer can consult these behavioral codes electronically; and the minimum duration of the distance contract in the event of a length transaction. Optional: available sizes, colors, type of materials. Article 5 – The agreement1. Subject to the provisionsof paragraph 4, the agreement is concluded at the moment the consumer acceptsthe offer and meets the corresponding conditions.2. If the consumer hasaccepted the offer electronically, the trader will immediately confirm receiptof the acceptance of the offer electronically. As long as the receipt of thisacceptance has not been confirmed by the entrepreneur, the consumer candissolve the agreement.3. If the agreement isconcluded electronically, the entrepreneur will take appropriate technical andorganizational measures to secure the electronic transfer of data and ensure asecure web environment. If the consumer can pay electronically, theentrepreneur will take appropriate security measures.4. The entrepreneur can -within legal frameworks – inform himself whether the consumer can meet hispayment obligations, as well as all those facts and factors that are importantfor a responsible conclusion of the distance contract. If, on the basis of thisinvestigation, the entrepreneur has good reasons not to enter into theagreement, he is entitled to refuse an order or request, with reasons, or toattach special conditions to the implementation.5. The entrepreneur will sendthe following information with the product or service to the consumer, inwriting or in such a way that it can be stored by the consumer in an accessiblemanner on a durable medium: a.the visitingaddress of the business location of the entrepreneur where the consumer can gowith complaints; b. the conditionsunder which and the way in which the consumer can make use of the right ofwithdrawal, or a clear statement regarding the exclusion of the right ofwithdrawal; c. informationabout guarantees and existing service after purchase; d. the informationincluded in article 4 paragraph 3 of these terms and conditions, unless theentrepreneur has already provided this information to the consumer before theexecution of the agreement; e. therequirements for terminating the agreement if the agreement has a duration ofmore than one year or is indefinite.6. In the event of anextended transaction, the provision in the previous paragraph applies only tothe first delivery.7. Every agreement is enteredinto under the suspensive conditions of sufficient availability of the productsconcerned. Article 6 – Right ofwithdrawal1. When delivering products:2. When purchasing products,the consumer has the option to dissolve the contract without giving any reasonwithin 14 days. This reflection period starts on the day after receipt of theproduct by the consumer or a representative designated in advance by theconsumer and announced to the entrepreneur.3. During the reflectionperiod, the consumer will handle the product and the packaging with care. Hewill only unpack or use the product to the extent necessary to assess whetherhe wishes to keep the product. If he makes use of his right of withdrawal, hewill return the product with all accessories and – if reasonably possible – inthe original condition and packaging to the entrepreneur, in accordance withthe reasonable and clear instructions provided by the entrepreneur.4. If the consumer wishes tomake use of his right of withdrawal, he is obliged to make this known to theentrepreneur within 14 days after receipt of the product. The consumer mustmake this known by means of the model form. After the consumer has made itknown that he wishes to make use of his right of withdrawal, the customer mustreturn the product within 14 days. The consumer must prove that the deliveredgoods have been returned on time, for example by means of proof ofshipment. If, after the expiry of the periods referred to in paragraphs 2and 3, the customer has not indicated that he wishes to make use of his rightof withdrawal resp. the product has not been returned to the entrepreneur, thepurchase is a fact.When providing services:5. When providing services,the consumer has the option to dissolve the agreement without giving reasonsfor at least 14 days, starting on the day of entering into the agreement.6. In order to make use ofhis right of withdrawal, the consumer will focus on the reasonable and clearinstructions provided by the entrepreneur with the offer and / or at the lateston delivery. Article 7 – Costs in case ofwithdrawal1. If the consumer makes useof his right of withdrawal, the costs of return will not exceed the cost of thereturn.2. If the consumer has paidan amount, the entrepreneur will refund this amount as soon as possible, but nolater than 14 days after the withdrawal. The condition is that the product hasalready been received back by the web retailer or conclusive proof of completereturn can be submitted. Reimbursement will be made via the same payment methodused by the consumer unless the consumer explicitly gives permission for adifferent payment method.3. In case of damage to the product due to careless handling by the consumer himself, the consumer isliable for any depreciation of the product.4. The consumer cannot beheld liable for the value reduction of the product if the entrepreneur has notprovided all legally required information about the right of withdrawal, thismust be done before the purchase agreement is concluded. Article 8 – Exclusion ofright of withdrawal1. The entrepreneur canexclude the consumer’s right of withdrawal for products as described inparagraphs 2 and 3. The exclusion of the right of withdrawal only applies ifthe entrepreneur has clearly stated this in the offer, at least in time for theconclusion of the agreement.2. Exclusion of the right ofwithdrawal is only possible for products: a.that have beencreated by the entrepreneur in accordance with the specifications of the consumer; b. that are clearlypersonal in nature; c. that cannot bereturned due to their nature; d. that can spoil orage quickly; e. whose price dependson fluctuations in the financial market on which the entrepreneur has noinfluence; f. for individualnewspapers and magazines; g. for audio and videorecordings and computer software of which the consumer has broken the seal. h. for hygienicproducts of which the consumer has broken the seal.3. Exclusion of the right of withdrawal is only possible for services: a. concerningaccommodation, transport, restaurant business or leisure activities to beperformed on a specific date or during a specific period; b. of which thedelivery started with the express consent of the consumer before the reflectionperiod has expired; c. regarding bettingand lotteries. Article 9 – The price1. During the period ofvalidity stated in the offer, the prices of the products and / or servicesbeing offered will not be increased, except for price changes due to changes inVAT rates.2. Contrary to the previousparagraph, the entrepreneur can offer products or services whose prices aresubject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the factthat any stated prices are target prices are stated in the offer.3. Price increases within 3months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.4 .Price increases from 3months after the conclusion of the agreement are only permitted if theentrepreneur has stipulated this and: a.these are the resultof statutory regulations or provisions; or b. the consumer hasthe authority to cancel the agreement on the day on which the price increasetakes effect.5. The prices stated in theoffer of products or services include VAT.6. All prices are subject toprinting and typing errors. No liability is accepted for the consequences of printing and typing errors. In case of printing and typing errors, the entrepreneur is not obliged to deliver the product at the wrong price. Article 10 – Conformity andWarranty1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normaluse.2. A guarantee provided bythe entrepreneur, manufacturer or importer does not affect the legal rights andclaims that the consumer can assert against the entrepreneur on the basis ofthe agreement.3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2months after delivery. Return of the products must be in the original packaging and in new condition.4. The entrepreneur’swarranty period corresponds to the manufacturer’s warranty period. However, theentrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.5. The warranty does not apply if: The consumer has repaired and / or processed the delivered products himself or had it repaired and / or processed by third parties; The delivered products have been exposed to abnormal conditions or are otherwise treated carelessly or are contrary to the instructions of the entrepreneur and / or have been treated on the packaging; The inadequacy is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used. Article 11 – Delivery andimplementation1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.2. The place of delivery is the address that the consumer makes known to the company.3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs. The consumer is not entitled to compensation.4. All delivery times are indicative. The consumer cannot derive any rights from any stated terms.Exceeding a term does not entitle the consumer to compensation.5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14days after dissolution.6. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of a possible return shipment are for the account of the entrepreneur.7. The risk of damage and /or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise. Article 12 – Duration transactions: duration, cancellation and extensionTermination1. The consumer can terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.2. The consumer can terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, at anytime by the end of the specified term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.3. The consumer can the agreements mentioned in the previous paragraphs: cancel at any time and not be limited to cancellation at a specific time or in a specific period; at least cancel in the same way as they entered into by him; always cancel with the same notice period as the entrepreneur has stipulated for himself.Renewal4. An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a specified period. Contrary to the previous paragraph, an agreement that has been entered into for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed period of a maximum of three months, if the consumer opposes this extended agreement. can cancel the end of the extension with a notice period of no more than one month.5. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.6. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period. Expensive7. If an agreement has a duration of more than one year, the consumer may cancel the agreement at anytime after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term. Article 13 – Payment1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In theevent of an agreement to provide a service, this period commences. after the consumer has received confirmation of the agreement.2. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance. Article 14 – Complaints procedure1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.2. Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 2 months, after the consumer has discovered the defects.3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.5. In case of complaints, a consumer must first turn to the entrepreneur. If a solution is not yet reached, the consumer has the option of having his complaint handled by the appointed independent disputes committee, the decision of which is binding and both the entrepreneur and the consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the delivered products free of charge, at its option. Article 15 – Disputes1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.2. The Vienna SalesConvention does not apply. Article 16 – Additional or deviating provisionsAdditional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable datacarrier.