Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return traject

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@merchwithbounce.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at Info@merchwithbounce.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the items defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


14 day return policy
You have the right to cancel your order up to 14 days after receipt of the goods without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the shop are at your own expense.These costs are approximately €10 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the shop with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at E-mail: info@merchwithbounce.com/Phone: +31 6 34477763

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